Spring into Spring April Edition 2017

How I Coped With Homelessness

At the end of last year, we met with tenant Peter Myerson who has coped and overcome homelessness and is now working towards making his dreams happen. After combating a lack of vital support and a relationship breakdown at home he is now able to share his story with us. Peter took time out of his day to talk to us and this is what he had to say.

What does homelessness mean to you?

Peter: I think most people see it as just being a lack of housing but for me its much much more. It can leave you feeling isolated and alone where you lack the vital support you need. You begin to lack a sense of environment, safety and care for your surroundings. This is when you really need help and support with mental health issues and money advice.

How did you become homeless? 

Peter: After relationships broke down at home in 2013 I found myself homeless, living in various hostels for about 14 months. In 2015 I was selected for a property in Norwich and have lived there happily ever since.

Do you think you would cope better now with being made homeless?

Peter: Having my own home has really helped, i'm not the same person I was 2 or 3 years ago. I always had a dream to establish a cafe art bar, however I never thought I could. I'm much stronger than I've ever been and it's only since my breakdown I believe I can do it!

Where does your strength come from?

Peter: After being made homeless I've had to stand on my own two feet, managing money and a home.  

You mentioned having your own home has helped, how?

Peter: It is critical to mental health to have a safe comfortable environment. The more pleasant and happy the environment, the better you feel. Broadland Housing recently added vegetable plots to the scheme where I live which has encouraged residents to help plant and maintain the plots. This has been very rewarding. It has brought residents together and helped me meet new friends. It has also sparked an interest with the younger generation. When my partner’s daughter visits, she helps to water the vegetable plots and has now started growing her own tomato plants at home (or tomato trees as she calls them).

We would like to thank Peter for sharing his story with us and wish him the best of luck in the future!


Make Paying Your Rent Hassle Free

Here at Broadland Housing we try our very hardest to make paying your rent easy for you. We have recently agreed to work with Allpay LTD to collect direct debits on our behalf. The direct debit can now be set up on any day of the month, on a weekly, fortnightly or a 4 weekly cycle. If you don't already have a direct debit with us please call on 0303 303 0003 to set one up.

If you are an existing direct debit customer, you were previously offered only certain days of the month which we know may not be convenient to you. If you would like to change the date of your direct debit payment, please call us as soon as possible.

all pay

Do You Know Your Neighbours?

Many of us are so busy in our lives that we can go days without seeing our neighbours or even noticing if anything suspicious may be going on. Broadland like most housing associations in Norfolk allocate their properties in partnership with the Local Authority. In most cases there is a long waiting list and it is only fair to all applicants that any allocation is made in accordance with the Local Authority’s publish policy.

At the start of your tenancy you will have signed an agreement that states it is illegal to sublet part or whole of the tenancy without the landlords consent- This is TENANCY FRAUD. Whilst cases like this are rare for us across Norfolk & Suffolk, Broadland will not hesitate to take action as it is stopping someone else from being rehoused. In most cases if brought to our attention it can result in tenants losing their tenancy and the occupiers evicted.

If you suspect that this may be happening in your neighbourhood then please report your suspicions to Broadland Housing Association in complete confidence by calling 0303 303 0003.





Shift Award Win

SHIFTawardphoto edited

On the 24th November, 230 housing and sustainability professionals came together in London to celebrate outstanding achievements in sustainability at the SHIFT awards 2016. Broadland Housing Association is celebrating after winning a prestigious award for its sustainability performance. They received the Best of Class – Existing Homes, The Lean and Green Award and the prestigious Gold Standard Award.

The SHIFT Awards are the UK’s sustainability awards for the housing sector, recognising the achievements of organisations leading in energy efficiency, lean and sustainable business and the delivery of affordable homes.

The awards followed the historical Paris Agreement, reinforcing the commitment to accelerate global action on climate change and the vital role that the housing sector has to play in achieving such ambitious goals.

Bevan Jones, Sustainable Homes’ Managing Director, said: "These awards clearly demonstrate that sustainability is not dead and that it has a major role in creating better homes and businesses whilst enhancing people’s lives. What we must do now is harness the energy and ideas from this event to improve policy and practice within housing and sustainability. We can’t wait to host the awards next year when we think we’ll see even more leadership and enthusiasm from the sector"

Michael Newey, Group Chief Executive commented "Broadland are very proud to receive these awards and hopes that we can continue to see efficiencies and in turn drive down fuel poverty for our tenants. I feel that the whole team have worked tirelessly on behalf of our tenants and am very proud of their achievements and happy to bring these awards home to Norfolk".

Easy Ways To Keep Up To Date


We have just launched our regional Facebook pages where you are able to contact us directly to ask questions, report problems and make suggestions to benefit you and your neighbourhood. We will also keep you informed about local services, support days, events, competitions and how we can help improve life opportunities. Click below and like our new facebook pages now:

Tenants Online


We also have the Tenants Online section on our website which allows you to update your contact details, pay rent, report repairs and manage ASB. This service is easy to use, keeps us up to date and is accessible anywhere via the internet or Smartphone. To register please click here

Improved Customer Services


When making a call to us here at Broadland Housing, we understand that you want to speak to the appropriate team promptly with no delay, so, we have improved our Customer Services options getting you through to the correct team in the first instance.

We hope you find these new options useful and a change for the better.

The new options are:

• ‘For rent enquiries or payments please press 1’

• ‘For heating enquiries please press 2 *’

Sub options within this:

‘For heating repairs please press 1’

‘For heating servicing please press 2’

• ‘For repairs please press 3’

• ‘For housing enquiries including mutual exchanges please press 4’

• ‘For anti-social behaviour or any other issues relating to your tenancy please press 5’

• ‘For all other enquiries please press 6’


Stephen's Inspirational Success Story


Stephen Baxter Scheme Manager at Woodcote, who attended an awards evening at Dunston Hall, was very pleased to be awarded runner up in the Volunteer of the Year category. The South Norfolk Community Awards recognise those volunteers who have made an outstanding contribution to the district, selflessly giving their time to improve their local community and help those who are most vulnerable.

Commenting on the nomination, Stephen said “I was quite surprised but very humbled and honoured to be nominated by a local freelance writer who lives in Hethersett for the ‘Volunteer of the Year’ award as part of the annual South Norfolk Community Awards. This is where groups and individuals are recognised for their voluntary work in their neighbourhoods. I have developed many roots in the community as a sheltered scheme manager and many people are aware of what I do for the 60 plus people who live at Woodcote. I am secretary of Hethersett Dementia Support which has obtained the status of the village being ‘dementia friendly’ and co-run a dementia café every month in Hethersett. I also help with a bereavement group that meets fortnightly in Woodcote which is open to residents and the local community".


On the night of the Award Ceremony, Stephen was awarded runner up and felt that people value the extra effort and work that he does.

Congratulations Stephen from all at Broadland Housing.

Out and About is back

We are coming to see you...

We really enjoy visiting you and finding out more about what is happening in your community and what matters to you. This is your opportunity to meet members of the Broadland Housing team and talk to us in person. Talk to us on the day and enter our monthly prize draw competition for a chance to WIN a £10 High Street voucher.

Dates for your Diary

26/04/17 10am - 2pm Cross Keys


10/05/17 10am - 4pm Boundary Close

11/05/17 10am - 3pm Dobby Drive

17/05/17 10am - 3pm Elizabeth Fry Road

26/05/17 9.30am - 1.30pm Hubbards Loke


13/06/17 1pm - 5pm Kerkham Close

14/06/17 10am - 3pm Dreibholz Court

23/06/17 10am - 2.30pm White Rose Close/Marlpit Lane

29/06/17 10am - 2pm Brahams Court


12/07/17 10am - 2pm Broom Close/Blackthorn Road

13/07/17 1pm - 5pm Sayer Court

21/07/17 10 - 4pm Carlton Gardens/Terrace

26/07/17 9.30am - 2.30pm Rafeman Close & Hudson Way

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